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Evidence Guide: AHCMER402 - Provide advice and sell machinery

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AHCMER402 - Provide advice and sell machinery

What evidence can you provide to prove your understanding of each of the following citeria?

Identify customer needs

  1. Use interpersonal skills to identify customer needs
  2. Handle customer enquiries courteously and promptly in accordance with enterprise procedures and industry requirements
  3. Match available products to customer needs
  4. Research and update knowledge and understanding of machinery and related products from authoritative sources
  5. Research local enterprise and district requirements for machinery and related products
Use interpersonal skills to identify customer needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle customer enquiries courteously and promptly in accordance with enterprise procedures and industry requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Match available products to customer needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research and update knowledge and understanding of machinery and related products from authoritative sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research local enterprise and district requirements for machinery and related products

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide product advice

  1. Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements
  2. Exhibit or demonstrate products to customer
  3. Address customers concerns and questions
  4. Provide relevant safety information to the customer for recommended products
  5. Prepare and supply quotations
Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Exhibit or demonstrate products to customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address customers concerns and questions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide relevant safety information to the customer for recommended products

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and supply quotations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sell products

  1. Complete sales in to customer's satisfaction in accordance with enterprise and legislative requirements
  2. Identify and respond to opportunities for add-on and repeat sales
  3. Monitor sales results against specified criteria
  4. Review sales techniques to enhance future sales results
Complete sales in to customer's satisfaction in accordance with enterprise and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and respond to opportunities for add-on and repeat sales

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor sales results against specified criteria

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review sales techniques to enhance future sales results

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle and maintain products

  1. Handle and store products safely and efficiently in line with manufacturer, enterprise and work health and safety requirements
  2. Complete documentation
  3. Monitor stock levels and follow re-ordering procedures
Handle and store products safely and efficiently in line with manufacturer, enterprise and work health and safety requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor stock levels and follow re-ordering procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify customer needs

1.1 Use interpersonal skills to identify customer needs

1.2 Handle customer enquiries courteously and promptly in accordance with enterprise procedures and industry requirements

1.3 Match available products to customer needs

1.4 Research and update knowledge and understanding of machinery and related products from authoritative sources

1.5 Research local enterprise and district requirements for machinery and related products

2. Provide product advice

2.1 Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements

2.2 Exhibit or demonstrate products to customer

2.3 Address customers concerns and questions

2.4 Provide relevant safety information to the customer for recommended products

2.5 Prepare and supply quotations

3. Sell products

3.1 Complete sales in to customer's satisfaction in accordance with enterprise and legislative requirements

3.2 Identify and respond to opportunities for add-on and repeat sales

3.3 Monitor sales results against specified criteria

3.4 Review sales techniques to enhance future sales results

4. Handle and maintain products

4.1 Handle and store products safely and efficiently in line with manufacturer, enterprise and work health and safety requirements

4.2 Complete documentation

4.3 Monitor stock levels and follow re-ordering procedures

Required Skills and Knowledge

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify customer needs

1.1 Use interpersonal skills to identify customer needs

1.2 Handle customer enquiries courteously and promptly in accordance with enterprise procedures and industry requirements

1.3 Match available products to customer needs

1.4 Research and update knowledge and understanding of machinery and related products from authoritative sources

1.5 Research local enterprise and district requirements for machinery and related products

2. Provide product advice

2.1 Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements

2.2 Exhibit or demonstrate products to customer

2.3 Address customers concerns and questions

2.4 Provide relevant safety information to the customer for recommended products

2.5 Prepare and supply quotations

3. Sell products

3.1 Complete sales in to customer's satisfaction in accordance with enterprise and legislative requirements

3.2 Identify and respond to opportunities for add-on and repeat sales

3.3 Monitor sales results against specified criteria

3.4 Review sales techniques to enhance future sales results

4. Handle and maintain products

4.1 Handle and store products safely and efficiently in line with manufacturer, enterprise and work health and safety requirements

4.2 Complete documentation

4.3 Monitor stock levels and follow re-ordering procedures

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

advise customers as to the most appropriate products for their specific application/environment

engage with and give advice to customers

research product and supplier information

ensure that the advice, product type, application and suitability are understood by the customer

encourage add on sales

organise the demonstration of products

represent the enterprise in a professional manner when dealing with customers

follow enterprise work health and safety policies

The candidate must demonstrate knowledge of:

customer service and selling techniques

systems and procedures for the safe handling of machinery

enterprises business values, structure, products and services

industry terminology for products

machinery and related products requirements of local district industry

industry trends and improved practices in relation to machinery usage and equipment

systems and procedures for the safe handling of machinery and parts

manufacturers product recommendations and warranty requirements

relevant work health and safety, industry, fair trading, trade practices, and sales of goods legislation

relevant components of State/Territory Acts relating to machinery and its use

Range Statement